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Legal
Your data belongs to you. This policy explains exactly what we collect, why we collect it, and how we protect it in plain language.
Last Updated
30 July 2026
01
Your personal information is never sold, rented, or traded to any third party — ever.
02
We only collect what we genuinely need to process your order and serve you well.
03
Request deletion, correction, or a copy of your data at any time by contacting us.
Full Policy
Transparent. Honest. No hidden clauses.
01
When you place an order, we collect your name, phone number, email address, and delivery address. This information is strictly necessary to process and deliver your order.
We may collect device and browsing data (such as IP address, browser type, and pages visited) via cookies and analytics tools to improve our website experience.
If you contact us via WhatsApp, email, or our contact form, we retain that communication to assist with your inquiry and improve our support quality.
02
Order fulfillment: Your name, address, and phone number are shared with our delivery partners solely for the purpose of delivering your order.
Customer support: We use your contact details to respond to queries, process returns, and send order updates via WhatsApp or email.
Marketing (optional): If you opt in, we may send you promotional messages about new arrivals, exclusive offers, or seasonal sales. You can opt out at any time.
Site improvement: Aggregated, anonymized browsing data helps us understand how customers interact with our website so we can improve it.
03
We use essential cookies to keep your cart intact and maintain your session during checkout. These cannot be disabled without affecting site functionality.
We use optional analytics cookies (such as Google Analytics) to understand traffic patterns and improve our website. These can be declined via your browser settings.
We do not use cookies for advertising targeting or cross-site tracking. We do not sell cookie data to ad networks.
04
We share your delivery details (name, address, phone) with our courier partners exclusively for order fulfillment. These partners are contractually obligated to handle your data securely.
We share anonymized payment data with our payment processor to complete transactions securely. We never store full card details on our servers.
We do not sell, rent, trade, or otherwise share your personal information with any third party for marketing or commercial purposes.
We may disclose data if required by Egyptian law or in response to a valid legal request from authorities.
05
Order records are retained for up to 5 years for accounting and legal compliance purposes.
Customer support communications are retained for up to 2 years after the case is closed.
If you request account deletion, we will remove all non-legally required personal data within 30 days.
06
All data transmitted between your browser and our website is encrypted using TLS (SSL) technology. Our checkout process is secured through certified payment gateways.
Access to customer data within TRXTR is restricted to authorized team members on a need-to-know basis.
While we implement industry-standard security measures, no online platform can guarantee absolute security. We encourage you to use strong, unique passwords.
07
You have the right to request a copy of the personal data we hold about you at any time.
You have the right to request correction of inaccurate data or deletion of your data, subject to legal retention obligations.
You have the right to withdraw consent to marketing communications at any time by replying STOP to any message or emailing us.
To exercise any of these rights, contact us at support.trxtr@gmail.com with the subject line 'Data Request'.
08
We may update this Privacy Policy periodically to reflect changes in our practices or applicable law. The 'Last Updated' date at the top of this page will always reflect the most recent revision.
If we make material changes that affect how we use your data, we will notify you via email or a prominent notice on our website.
Continued use of TRXTR after changes are posted constitutes your acceptance of the updated Privacy Policy.
For data requests, corrections, deletions, or any privacy concern — email us directly. We respond within 3 business days.
